May
Ridiculous Customers
Posted in Work | No Comments »So tonight I was on drive-thru window at Tim Horton’s. The night certainly does go by faster when all you have to do is take customers money and hand them their orders. It didn’t turn out to be as busy as expected so I was happy about that.
Unfortunately I had one less-then-stellar customer. The person talking misheard the guy and instead of typing in two extra large coffees he typed in one medium. I’m not sure how you can get the two mixed up, but that’s besides the point. So the customer greets me with “You typed in the wrong price, you charged me for one coffee instead of two.” (At this point the customer was already being snarly, especially since he was blaming me; even though the person talking for drive thru was obviously male, and therefore couldn’t be me.) So I reply, “Okay just a minute, I wasn’t the one who typed it in but I’ll get it straightened out for ya.” So I ask what happened and it turns out it just wasn’t typed in, that’s easily fixed. So I lean out the window and ask the man, “I’m sorry, it just didn’t get typed in, what was in your coffee?” The response I received was “Holy Fuck, *exasperated sigh of the century* two extra large double creams.” Stunned that I just had been sworn at for asking an innocent question. I took his money, handed him his coffee, and shut the window. I did not give him my normal “Have a great night” or any smile, or any words at all. What I wanted to say to him was “Sir, it isn’t that big of thing to get upset over,” or maybe some comment about swearing when a lady was present. However I didn’t want to get in trouble for sassing any customers.